Technology leader with more than 18 years of experience leading enterprise infrastructure projects, global technology teams, and strategic IT initiatives across multiple industries. Proven track record aligning technology strategy with business outcomes while delivering reliable operational environments and modernising enterprise platforms. Experienced in building high-performing technology teams, overseeing complex infrastructure environments, and guiding organisations through significant technology change including cloud transformation and operational modernisation. Combines executive-level strategic planning with practical technical understanding to ensure technology investments translate into measurable outcomes.
Timeline
Key Achievements
Step into volatile environments with damaged company reputation and repair customer relations while standardising work practices and solving operational issues
Raising confidence in our team
Manage multiple projects, uplifts, and high priority escalations for enterprise clients while being a senior leader to BAU operations teams
Deliver service improvements through operational reporting and technical account management
Provide advisory input into architecture and operational strategy for pre-sales solution scoping.
Key Achievements
Led migration and implementation of new RMM and PSA platforms to modernise MSP operational tooling
Introduced improved service KPIs and operational reporting across technical teams
Supported major client consultations and tender engagements
Improved operational governance, simplifying service delivery and billing for clients and accounts staff.
Key Achievements
Implemented Microsoft 365 across the enterprise and consolidated shadow IT practices
Led enterprise cloud transformation migrating more than 150 servers and specialised travel applications to Microsoft Azure
Implement effective ITSM tooling including ticketing, project management, and documentation systems
Managed teams and projects across Australia, the United Kingdom, North America, Europe, and Asia
Guided the organisation through a major malware and crypto-attack incident, coordinating vendors and internal teams to rebuild systems without loss of company data or client data breach
Planned, gained approval for, and executed expansion of technology departments
Transforming from bespoke staff in independent business units, to more than 30 staff in specialist teams aligned to business priorities and united under global technology unit.
Key Achievements
Managed enterprise banking firewall and network upgrades across branch environment
Project Managed and contributed to development of a multi-year ICT strategic plan for local government
Delivered infrastructure modernisation initiatives across multiple SMB client environments.
Key Achievements
Successfully overseeing all business operations as required
Delivered more than 300 technology projects across client organisations, on time and in budget
Established operational workflows for pre-sales and project delivery
Introduced scheduled performance reviews, service reporting and KPI tracking for technical staff
Developed younger staff through mentoring and training using original material and practical experience.
Key Achievements
Successfully implement many client projects on time and in budget
Design and implement changes to pre-sales processes to include technical staff / project management, resulting in higher profit and increased client happiness
Deliver HP Blade chassis/VM environment for rural Council.
Key Achievements
Learned and implemented Oracle UCM, configured and administered for all staff, and personally trained 300 employees and classroom environments.
Key Achievements
Became one of two global subject matter experts for a complex ERP environment supporting a 30,000-employee organisation
This was a part-time secondment to Sandvik Mining & Construction at the request of their CIO
Research and discover solution for major ERP fault which created exponential support work in desktop environment
Solution resolved all related issues permanently
Manage IT infrastructure and environment audit project for 37 sites Australia-wide, personally auditing remote sites throughout WA and NT and managing IBM Technical Services resources
Utilised by Global PMO as APAC Infrastructure Analyst due to my technical knowledge mixed with PM skillset.
Key Achievements
Progressed from Service Desk to Project Engineer in first 2 years within the industry
Design and rollout of remote ‘pop-up’ sites, designing and pre-building all equipment in major offices before shipping to site and flying there to install, reducing need for extended onsite trips
Participate in domain migration, consolidating 4 businesses/IT architectures into one single domain
Architect and rollout of Windows XP SOE for 2000+ endpoints around Australia.
Core Competencies
Technology Strategy and IT Leadership
Enterprise Infrastructure and Cloud Platforms
Technology Transformation and Modernisation
Executive Stakeholder Engagement
Operational Governance and Risk Management
Vendor and Strategic Partner Management
Project and Change Management
Budget Planning and Technology Investment
Cybersecurity and Technology Risk
Technology Team Leadership
Technology Competencies
Technology Strategy and IT LeadershipEnterprise Infrastructure and Cloud PlatformsTechnology Transformation and ModernisationExecutive Stakeholder EngagementOperational Governance and Risk ManagementVendor and Strategic Partner ManagementProject and Change ManagementBudget Planning and Technology InvestmentCybersecurity and Technology RiskTechnology Team Leadership